A single QGEENERGY product reduces CO₂ emissions by approximately 105kg per year

Update date: August 6, 2025

Privacy Policy

QGEENERGY respects your privacy and is committed to protecting your personal information. This Privacy Policy details the types of personal information we collect through our website (qgeenergy.com), how we use it, with whom we share it, and the choices you have regarding our use of your information. Our goal is to foster customer trust through transparent policies.

Your privacy is important to us. Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information. BY VISITING THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES, TERMS AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY.

 

Information We Collect

Account Information and Customer Support

When you fill out forms, register an account on our Website, or contact us via phone, email, or social media, you may provide us with your information, including Personal Information. Such instances include but are not limited to:

  • Registering an account on the Website
  • Applying for coupons or extended warranty services
  • Registering or returning a product
  • Subscribing to our services
  • Searching for products
  • Placing an order on the Website
  • Participating in discussion forums or other social media features
  • Joining promotional campaigns, sweepstakes, or surveys
  • Attending events or training sessions
  • Downloading firmware, software, or applications
  • Reporting website or product issues, or requesting technical support

The Personal Information you provide may include: name, address, email address, phone number, other contact details, and any other information that can be used to personally identify you.

Important Notice:
We may engage third-party payment processors (e.g., PayPal) to securely handle your payment information. The credit card details you provide are encrypted and transmitted directly to PayPal. We do not store your credit card information and have no control over or responsibility for PayPal’s collection and use of your data. For more details on how PayPal stores and processes your credit card information, please refer to PayPal’s Privacy Policy.

By using this website, you (the visitor) consent to third parties processing your IP address to determine your location for currency conversion purposes. You also agree to have the currency information stored in a session cookie in your browser (a temporary cookie that is automatically deleted when you close your browser). We implement these measures to ensure that your selected currency remains consistent while browsing our website, enabling accurate price conversion to your (the visitor’s) local currency.

 

Device and Technical Information
When you visit our website, we automatically collect the following information:

  1. Technical Information
    Including:
  • The IP address used to connect your computer or other device to the Internet
  • Browser type and version
  • Time zone setting
  • Browser plug-in types and versions
  • Operating system, platform, and language preferences
    This information is typically provided automatically by your web browser, and we do not actively request it.
  1. Website Visit Information
    Including:
  • Full URL access paths (including timestamps)
  • Products viewed or searched for
  • Page response times
  • Download error logs
  • Duration of visits to specific pages
  • Videos watched
  • Page interaction data (such as scrolling, clicks, and mouse-overs)
  • Methods used to navigate away from the page
  1. About Cookies
    (For more information, visit allaboutcookies.org)
    Cookies are small text files stored on your browser or computer’s hard drive, typically containing:
  • The domain of origin
  • Expiration period
  • A randomly generated unique identifier
    They may also include computer-related information, such as:
  • User settings
  • Browsing history
  • Activity logs while using our services

Note: All technical data collection adheres to the principle of minimal necessity and is solely used to optimize service experience.

This website uses the following cookies:

Strictly necessary cookies, which are essential for the website to function. For example, without them, you would not be able to register or log in to this website.  

Analytical/performance cookies, which allow us to recognize and count the number of visitors and understand how visitors navigate the website, enabling us to improve it.  

Functional cookies, which recognize you when you return to the website.  

 

.com also uses analytics services (such as Google Analytics) to collect additional information. Generally, analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and opt out, visit google.com/settings/ads.  

Information we obtain from other sources. We work closely with third parties (including, for example, business partners, subcontractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) who provide services to us, and we may receive information about you from them.

 

How We Use Information

We use the information we collect for the following purposes, which are consistent with the reason you provided the information or for a directly related purpose. Specifically, these purposes include:

  • Creating an account for you on the website;
  • Facilitating your purchase and/or download of our products;
  • Verifying your account usage or purchase and product access rights;
  • Registering your product in our product database;
  • Fulfilling any contractual obligations between you and us and providing you with the information, products, and services you request;
  • Providing you with customer support;
  • Communicating and managing your participation in customer promotions and surveys;
  • Delivering the products you request;
  • Providing you with information about the products you use, such as new features, bug fixes, service outages, or upgrades;
  • Helping us develop new products and improve existing ones;
  • Providing you (or permitting selected third parties to provide you) with information about goods or services we believe may interest you. We (or selected third parties) will only contact you electronically if you have opted in to receive marketing communications. “Opting in” means you have taken an affirmative action (such as checking a box or clicking a button) to consent to receiving information;
  • Notifying you about changes to the website and products, as well as updates to our terms, conditions, and policies;
  • Managing the website and productsfor internal operational purposes, including troubleshooting, data and statistical analysis, testing, research, and surveys;
  • Improving the websiteand ensuring content is presented in the most effective manner for you and your computer or device;
  • Ensuring the security of the website;
  • Monitoring and moderating interactive features of the website and productsthat you choose to participate in, including online forums and chat rooms related to our products;
  • Assisting you in navigating the website;
  • Helping you remotely access and use certain features of the products, as well as assisting you in monitoring and safeguarding your home and home network;
  • Providing you with information and recommendations about home internet and utility usage;
  • Measuring or understanding the effectiveness of the advertising we deliver to you and other website visitors, and providing personalized and relevant advertising to you and others;
  • Determining which aspects of the website and our products are most useful to you.

 

Purpose of Information Usage

When we process your personal information to deliver products or services, such processing is based on the following legal grounds: it is necessary for the performance of contractual obligations with you, as well as for our legitimate interests in providing products/services, maintaining customer relationships, and protecting business interests. Should you choose not to provide the required personal information, we will be unable to deliver the relevant products or services. Upon your purchase and/or download of new products, we will only use your personal information for the purposes specified in this Privacy Policy and any notifications provided to you during the purchase/download process.

We also utilize your personal information to safeguard our business interests (e.g., fraud prevention) or to comply with legal obligations we are subject to (e.g., tax or financial reporting requirements).

 

Information Sharing

We will never rent or sell your personal information to third parties for marketing purposes. We only share your personal information with third parties for marketing purposes when you have explicitly authorized us to do so, in accordance with the “Marketing” section below. We share personal information in the following ways:

  • Within QGEENERGY for data processing or storage purposes;
    • Within the QGEENERGY group, including with our subsidiaries, affiliated companies, and business divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy;
    • With business partners, service providers, authorized third-party agents, or contractors to provide requested services or transactions, including order processing, website hosting, data storage, sending email communications on our behalf, and providing customer support. For example, when making purchases on the QGEENERGY website store, qgeenergy.com uses a payment processor to verify your payment card information. Your payment card information is transmitted directly to the payment processor and is not collected or stored by qgeenergy.com. The payment processor is only authorized to use this information to authenticate transactions and for no other purpose. We provide these third parties with the minimum amount of personal information necessary to complete the requested service or transaction, and we prohibit third parties from using your personal information for purposes not disclosed to you;
    • With service providers, advisors, or other third parties to the extent reasonably necessary to facilitate negotiations or completion of a merger, acquisition, or sale of all or a portion of our assets. If QGEENERGY merges with or is acquired by another entity, all personal information will be transferred as a whole to the successor entity;
  • To comply with laws or legal processes (such as responding to subpoenas or court orders), fulfill government reporting obligations, exercise our legal rights, or defend against legal claims;
    • To protect our legal rights or those of others, including safeguarding the QGEENERGY brand, investigating violations of qgeenergy.com’s terms of use, unlawful activities, intellectual property infringement, misuse of qgeenergy.com’s website, fraud, or potential threats to personal safety.

Additionally, we share aggregated and anonymized product usage data with third parties for various purposes, including analyzing trends in home networking and utility usage, demonstrating to third parties how their products may work with ours, and generally improving home networking experiences. We have taken measures to ensure this information cannot be linked back to individuals, and we require third parties to maintain the anonymized nature of all shared information.

All third parties granted access to your personal information are required to maintain confidentiality and are prohibited from using the information for other purposes. We will take all reasonable steps to ensure these third parties adhere to the same privacy principles governing our collection of your personal information.

Before using or sharing your personal information for any other purpose, we will obtain your explicit consent through methods such as email responses, opt-in checkboxes, or click-through agreement confirmations.

 

Marketing

You have the right to request that we do not process your personal information for marketing purposes. Before collecting your personal information, we will clearly inform you if we intend to use it for marketing purposes or disclose it to any third party for marketing purposes.

We always respect your choices regarding your personal information. Some choices are presented upfront in the form of marketing authorization notices or opt-in checkboxes for sharing personal information with third parties. You may change your mind and opt out at any time, such as by clicking the “Unsubscribe” link in marketing emails, which will remove you from our marketing email list. Please note that these opt-in/opt-out mechanisms do not apply to mandatory website, service, or software communications, including update or downtime notifications, as well as order or shipping confirmations from the qgeenergy.com store—these communications are integral to QGEENERGY’s fulfillment of contractual obligations to you, unless you cancel your service, order, or discontinue software use in accordance with the applicable terms of use or license agreement.

If you do not wish to receive direct marketing materials from us or third parties, in addition to following the “Unsubscribe” instructions in marketing emails, you may submit a request by email to info@qgeenergy.com.

 

Data Storage Locations

The data we collect may be transferred to and stored at various locations worldwide, including within the United States. It may also be processed by qgeenergy.com staff or contracted suppliers operating outside your country of residence (including outside the European Economic Area if you are in Europe). These personnel may be involved in activities such as order fulfillment, payment information processing, and support service provision. Additionally, we utilize cloud-based applications and services to store and process your personal information, which may result in your data being stored outside your country of residence.

We will take reasonable measures to ensure that both our organization and service providers comply with the privacy principles governing personal information collection, and that your personal information is processed securely in accordance with this Privacy Policy and applicable data protection regulations. By providing us with your personal information, you fully acknowledge and understand that qgeenergy.com may transmit, process, and store your personal information outside your country of residence or citizenship.

Our Privacy Policy and practices are designed to provide a globally consistent standard of protection for personal information worldwide. This means we will continue to handle your information as described in this Privacy Policy while complying with all applicable laws. Where relevant, this includes entering into EU Standard Contractual Clauses (or equivalent measures) with parties outside the European Economic Area, the details of which can be reviewed here.

 

Accessing and Updating Your Personal Information

We require your assistance in maintaining the accuracy and timeliness of your personal information. Please promptly notify us of any changes. You may access and update your personal information and communication preferences at any time through the following methods:

  • Send an email to info@qgeenergy.com (please be sure to include your name, email address, and specific details of the information you wish to modify or content you no longer wish to receive);
    • Log in to your online account via the designated URL provided during registration (applicable to website users).

We will honor the following requests from you:
• Correct inaccurate or incomplete personal data;
• Transfer personal information processed based on your consent or contract performance to a third party;
• Delete personal information (except where retention is required by law or for establishing, exercising, or defending legal claims);

  • Provide a copy of your personal information in our current records (for users outside the European Economic Area, reasonable fees may apply if retrieval from backup/archived records is required).

Residents of the European Economic Area additionally have the following rights:
• Withdraw consent for the processing of your personal information at any time (including opting out of marketing materials), with the easiest method being to click the “Unsubscribe” link in emails;
• Restrict our processing of your personal information when you believe the data is inaccurate, processing is unlawful, or the data is no longer needed for a specific purpose (except where deletion is prohibited by legal obligations or your preference);
• Object to processing based on legitimate interests due to your particular circumstances. Unless we demonstrate compelling legitimate grounds that override your interests or require continued processing to establish, exercise, or defend legal claims, we will comply with your request.

You may exercise these rights by sending an email to info@qgeenergy.com. We will respond promptly upon receipt (within one month for EEA users, with notification of any extensions and reasons). Identity verification may be required before processing requests. If your personal information has been disclosed to third parties per this policy, we will take reasonable steps to notify them of any updates.

EEA users who believe we have violated data protection regulations have the right to lodge a complaint with local supervisory authorities. Click here to view contact details for EEA data protection authorities.

 

Personal Information Retention Policy

We will only retain your personal information for the period necessary to fulfill the purposes for which it was collected, as determined by business operational needs described in this Privacy Policy or as permitted by law. When the information is no longer required, we will take the following measures:

  1. Data Disposal Methods:
  • Permanently delete your personal information from our systems and records
  • Anonymize the information to ensure it can no longer be used to identify you
  1. Retention Period Assessment Criteria:
    We determine appropriate retention periods by comprehensively considering the following factors:
    Information characteristics: Type, volume, and sensitivity of collected personal information
    • Risk management: Potential harm from unauthorized use or disclosure
    • Processing purposes: Original purposes of processing and feasibility of alternative solutions
    • Compliance requirements: Minimum retention periods stipulated by applicable laws and regulations
  2. Special Circumstances:

In cases involving legal proceedings, regulatory investigations, or other statutory requirements, we may continue to retain relevant personal information beyond the original retention period as permitted by law.

 

Data Security

We are committed to implementing appropriate administrative, technical, and physical safeguards to protect the information collected through our website. Please note, however, that no internet transmission can ever be 100% secure.

Important Notices:

Device Sharing Risks:
If you use computers or devices accessible by others, unencrypted personal information may be obtained by third parties. Please exercise particular caution when using public devices or any equipment that unauthorized users might access.

Cybersecurity Recommendations:
We recommend implementing the following protective measures:
• Change your passwords regularly
• Create complex passwords combining letters and numbers
• Use secure browsers

  • Avoid using personal information as “friendly names” for Wi-Fi devices, home networks, or services (such names may be detectable by others outside your home network)

 

Third-Party and Social Media Linked Sites

Our website and online services may contain links to websites or online services operated by third parties. Please note:

  1. External Website Policies:
    When you leave our website, your activities will be governed by the terms of use and privacy policies of the third-party websites and online services. QGEENERGY.com is not responsible for the privacy practices or content of these external platforms. We strongly recommend that you carefully review the relevant terms of each website and online service you visit.
  2. Social Media Features:
    This website may integrate social media features (such as Facebook “Like” buttons). These features may:
    Collect your device’s IP address information
    • Set cookies to enhance interactive experience
    • Redirect to social media websites (which may involve posting personal information)
    • When you log in using social media accounts (such as Facebook, Twitter, Instagram, etc.), collect information associated with the account including name, date of birth, profile picture, and other details

All interactions with social media features are governed by the privacy policies of the respective social media companies providing these features.

 

Cookies and Tracking Technologies

We use cookies and similar technologies (such as Google Analytics) to enhance your experience and analyze website usage. You can manage cookies through your browser settings or opt-out of third-party tracking(http://optout.aboutads.info/). Disabling cookies may limit certain website features.

 

Children’s Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect their data and will promptly delete any such information if discovered. If you have any concerns, please contact us.

 

Contact Us

For inquiries or to exercise your rights, please contact:

  • Email: info@qgeenergy.com

 

Policy Updates

This policy may be updated periodically. We will notify users of significant changes through our website and indicate the latest revision date at the top of the policy.

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